Madison Parish Vacations & Trips from $961

Reserved 3 nights in July. The inn was picked for close location to St Francis Hospital since my father was passing away & it was last minute (non-refundable). I asked the mgr/owner to switch rooms for a nonsmoking one since on Exepdia it was a smoking one. I have a lung illness. The office accommodated me & said it was more money for that. I gave him my card to charge & he said that he doesn't do credit cards. Between my family, we collected cash to pay for it. We asked if we could checkout early because of my father's grave condition & if they could refund the unused (2) nights (Thurs night used/weekend available to be rebooked). Expedia allows it if the hotel approves it. The mgr/owner AGREED to let me checkout in the morning & he would refund the 2 days to Expedia. Even in the morning, we gave him the keys & he said OK about my refund. He asked for a good rating in Expedia! For protection, my family advised to "document" because of the night before. I submitted a request for the refund & it was denied numerous times w/Expedia because they couldn't get Cypress/OYO to respond. I called the inn & asked about the refund. They wouldn't give me names for Expedia. They hung on me. I tried calling back. They picked up & hung up on me again. Basically, without them calling & telling Expedia about the refund, I'm out money. This has been 2 mths with multiple cases for this refund. Expedia felt bad & gave me a small credit. This Inn is awful and lied! No stars!!

The first room when I entered the bathroom there appeared to be feces in the bathtub. There was no odor and I obviously was not going to touch whatever it was. I did photograph it. I went to the front desk and reported this and they gave me another room.